Banking Reputation: the sum is worth less than its parts Only 44% of consumers look on the banking industry favourably, but 79% are satisfied with their own bank The banking industry still suffers from reputational damage as a legacy of past (and some on-going) scandals. Consumers generally have less positive view of the industry than they have of individual bank brands and the individual banks...
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UK Legal Services Consumer Research Report 2019 CONSUMERS FIND IT HARD TO DIFFERENTIATE BETWEEN LAW FIRMS, HAVE LOW BRAND AWARENESS, BUT PUBLISHING PRICE INFORMATION WOULD HELP The latest consumer research findings from IRN Research show that a majority of adults have used a law firm/solicitor in the last five years, but use of other legal services providers is also growing. A clear majority find...
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38.3 million trips taken by Continental Ferry and Tunnel Passengers in 2018 The UK Continental ferry and tunnel market rose by 2.5% in 2018 in terms of the number of trips taken. While ferries continue to capture the largest share of the market, relative to Eurotunnel and Eurostar, they have under-performed their tunnel rivals since 2010 and over 2017/18. These findings come from the Continental...
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The UK Clinical Negligence Law Market Trends Report is the second edition of an annual Legal Market Report from IRN Research and provides an overview of the UK clinical negligence law market. The clinical negligence market is estimated to generate over £650 million in gross revenue for law firms in the UK, with gross revenues having risen over the three years up to 2016/17. However,...
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