Monthly Archives: October 2019


14

Oct 2019

Improving the Mortgage Customer Journey – a new IRN Research report

82% of mortgage customer journey takers satisfied with their mortgage providers, but problems persist 82% of consumers who currently have a mortgage express satisfaction with the mortgage provider used on their last mortgage action (e.g. house purchase or remortgage). Despite these positives, this does not mean improvements cannot be made.  Some parts of the mortgage process, especially the pre-application stages/actions, i.e. those parts that take...

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01

Oct 2019

Mortgage Holders Borrow over £180 billion.

Over £180 billion borrowed in 2018, by mortgage holders with a 2.8% rise expected in 2019 Existing homeowners borrowed over £180 billion in 2018 secured on their homes, representing almost 900,000 mortgages/loans. The amount borrowed rose by 5.6% in 2018, mainly reflecting a sharp rise in remortgaging and lifetime mortgage activity, with the number of mortgage advances growing by 5.2%.  In 2019, IRN Research anticipates...

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