Daily Archives: 14/10/2019


Oct 2019

Improving the Mortgage Customer Journey – a new IRN Research report

82% of mortgage customer journey takers satisfied with their mortgage providers, but problems persist 82% of consumers who currently have a mortgage express satisfaction with the mortgage provider used on their last mortgage action (e.g. house purchase or remortgage). Despite these positives, this does not mean improvements cannot be made.  Some parts of the mortgage process, especially the pre-application stages/actions, i.e. those parts that take...

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