Daily Archives: 22/04/2020


Apr 2020

Consumer Legal Services Report 2020 – results of our annual survey of consumer use of legal services

KEY FINDINGS: CONSUMERS WELCOME PUBLISHED PRICES ON WEBSITES AND THE FREELANCE SOLICITOR OPTION; NATIONAL LEGAL BRANDS INCREASE AWARENESS The latest consumer research findings from IRN Research in UK Legal Services Consumer Research Report 2020 show that most broadly welcome recent initiatives like publishing price information on law firm websites, and allowing freelance solicitors. Consumers still say that they find it difficult to differentiate one law...

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