IRN have conducted ongoing research on behalf of the European Library, which is trying to assess the likely impact on the use of its services from the digitizing of its collections of books, reports, manuscripts, artefacts, photos, images etc. The research assessed likely user responses to the process and sought to ascertain if there was potential for exploitation of new markets. The research involved both qualitative in-depth face-to-face interviews and telephone interviewing.
At The European Library we are constantly seeking feedback from users on our developing portal and services. IRN Research offers a truly pan-European research service and their online user surveys for us are giving us valuable qualitative and quantitative research results which are crucial in helping to shape the development of our library portal. I have been a client of IRN Research for many years and will continue to turn to them when I need reliable and accurate research results and analysis delivered in a cost-effective and timely way.
Jill Cousins, Director • The European Library • (Netherlands)