IRN Research Reports Catalogue

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IRN Research Reports

Insurance Consumer 2021
Insurance Consumer 2021

  This report looks at some broad characteristics shared by all insured consumers. It specifically considers how consumers approach buying insurance, the relative importance of price vs. cover and the importance of insurance branding. It [...]

Legal Services for UK SMEs Research Report 2021
Legal Services for UK SMEs Research Report 2021

The Legal Services for UK SMEs Research Report 2021 is the first edition of a report looking at the usage of and attitudes towards legal services by UK SME businesses.  .

Travel Insurance 2021
Travel Insurance 2021

This report will examine the motivations, experiences and opinions of the UK travel insurance customer. It focuses primarily on annual multi-trip insurance, although the report also discusses in places single trip insurance. The research will [...]

UK Legal Services Consumer Research Report 2021
UK Legal Services Consumer Research Report 2021

The UK Legal Services Consumer Research Report 2021 is the third annual edition of the report and it offers insights into consumer behaviour, perceptions, brand awareness, and intentions. This report is based on responses from a national sampl [...]

Mobile Phone and Gadget Insurance 2021
Mobile Phone and Gadget Insurance 2021

This report examines the motivations, experiences and opinions of UK consumers who own mobile phone and/or gadget insurance. It identifies and analyses consumer attitudes towards mobile phone and gadget insurance, looks at the claims experienc [...]

Pet Insurance 2021
Pet Insurance 2021

This report examines the motivations, experiences and opinions of the UK pet insurance customer. Pet insurance is designed to cover medical expenses if the insured pet becomes ill or is injured in an accident. Most products cater for cats and [...]

Motor Breakdown 2021
Motor Breakdown 2021

This report examines the motivations, experiences and opinions of the UK motor breakdown insurance customer. Motor breakdown cover is defined as insurance which covers the cost of roadside assistance in the case of a car breaking down. This re [...]

Home Insurance 2021
Home Insurance 2021

This report examines the motivations, experiences and opinions of the UK home insurance customer. It will identify and analyse consumer attitudes towards motor insurance, look at the claims experience of drivers, and investigate why they choos [...]

Motor Insurance Consumer Research Report 2021
Motor Insurance Consumer Research Report 2021

This report examines the motivations, experiences and opinions of the UK motor insurance customer. It will identify and analyse consumer attitudes towards motor insurance, look at the claims experience of drivers, and investigate why they choo [...]

Annual Ferry Survey Report 2020
Annual Ferry Survey Report 2020

A report based on the findings of the Annual Ferry Survey. The annual ferry survey is organised in association with Discover Ferries and its ferry operator members. The members provide web links and send emails to invite their prospects and cl [...]

Before-the-event Legal Expense Insurance 2021
Before-the-event Legal Expense Insurance 2021

The IRN Research BTE Legal Expense Insurance 2021 report considers how many consumers have BTE LEI cover, how this cover was acquired, the use of insurance to finance legal disputes, the claims experience of policyholders and how individuals o [...]