IRN Research Reports Catalogue

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IRN Research Reports

Homeowners 2021
Homeowners 2021

This mini report looks at individuals who own their own homes, either outright or with a mortgage. The aim of the report is to identify who homeowners are, how outright owners differ from those owning with a mortgage and the recent housing and [...]

Non-First Time Buyers Mortgages Customer Journey 2021
Non-First Time Buyers Mortgages Customer Journey 2021

This report will trace the mortgage customer journeys of consumers who were not first time buyers (FTBs) when they purchased their main home, i.e., they were non-FTBs. It considers the types of journeys undertaken and considers the pinch point [...]

First Time Buyer Mortgages Consumer Research Report 2021
First Time Buyer Mortgages Consumer Research Report 2021

This report traces the ‘customer journey’ of consumers when they purchase their first home and take out a mortgage. It considers who FTBs are and the differences between the main types, the types of journeys undertaken (online/office, professi [...]

The Mortgage Customer Journey Consumer Research Report 2021
The Mortgage Customer Journey Consumer Research Report 2021

This report traces the ‘customer journey’ of consumers when taking out a mortgage. It considers the types of journeys undertaken and considers the pinch points along the process. It finally discusses what happens when the journey is over and t [...]

Insurance Consumer 2021
Insurance Consumer 2021

  This report looks at some broad characteristics shared by all insured consumers. It specifically considers how consumers approach buying insurance, the relative importance of price vs. cover and the importance of insurance branding. It [...]

Legal Services for UK SMEs Research Report 2021
Legal Services for UK SMEs Research Report 2021

The Legal Services for UK SMEs Research Report 2021 is the first edition of a report looking at the usage of and attitudes towards legal services by UK SME businesses.  .

Travel Insurance 2021
Travel Insurance 2021

This report will examine the motivations, experiences and opinions of the UK travel insurance customer. It focuses primarily on annual multi-trip insurance, although the report also discusses in places single trip insurance. The research will [...]

UK Legal Services Consumer Research Report 2021
UK Legal Services Consumer Research Report 2021

The UK Legal Services Consumer Research Report 2021 is the third annual edition of the report and it offers insights into consumer behaviour, perceptions, brand awareness, and intentions. This report is based on responses from a national sampl [...]

Mobile Phone and Gadget Insurance 2021
Mobile Phone and Gadget Insurance 2021

This report examines the motivations, experiences and opinions of UK consumers who own mobile phone and/or gadget insurance. It identifies and analyses consumer attitudes towards mobile phone and gadget insurance, looks at the claims experienc [...]

Pet Insurance 2021
Pet Insurance 2021

This report examines the motivations, experiences and opinions of the UK pet insurance customer. Pet insurance is designed to cover medical expenses if the insured pet becomes ill or is injured in an accident. Most products cater for cats and [...]

Motor Breakdown 2021
Motor Breakdown 2021

This report examines the motivations, experiences and opinions of the UK motor breakdown insurance customer. Motor breakdown cover is defined as insurance which covers the cost of roadside assistance in the case of a car breaking down. This re [...]

Home Insurance 2021
Home Insurance 2021

This report examines the motivations, experiences and opinions of the UK home insurance customer. It will identify and analyse consumer attitudes towards motor insurance, look at the claims experience of drivers, and investigate why they choos [...]