Improving the Home Buying Process 2020

This report looks at the home buying process, focusing primarily on how the process could be improved from the point of view of the home buyer. This report considers who recent home buyers are, how consumers approach and navigate the home buying process, what bottlenecks are encountered along the process and how these bottlenecks can be eased or ended. It also shows data on the number of residential property transactions in recent years.

Report Price £300.00 (VAT 0%)

Report Highlights

This report found that 55% of consumers who purchased a home within the past five years, hit at least one problem or bottleneck in the home buying process. The most common problems encountered (by 39%) were chain-related problems, followed by seller-related problems (17%)– e.g. seller withdrew from market, asked for more money, accepted a gazumping offer – and finally property-related problems (13%) – e.g. property defects were found. Property and seller problems are sometimes closely related, so property issues like a survey revealing serious problems with the property and searches revealing serious problems are linked with the seller problem of a property being withdrawn from the market.For this report, IRN commissioned research from MIS Group’s UK panel. The research was structured so that 2,051 consumers aged 18+ were asked about their recent home buying actions. This generated 812 individuals who had purchased their current main home in the past five years.

This report (45pp) and the detailed dataset of all survey results with a demographic analysis is available directly from IRN Research.  Discounts for multiple report purchases, report only, dataset only, or purchases of extracts are available.

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Report Features

Type Consumer Research Report
Year of Publication 2020
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