IRN Research Reports Catalogue

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IRN Research Reports

Insurance Consumer 2019
Insurance Consumer 2019

This report is a standalone report and can also be seen as a supplement to the market specific general insurance reports produced by IRN Research. Where the market-specific reports consider consumer actions and customer journeys with respect t [...]

Pet Insurance 2019
Pet Insurance 2019

This report examines the motivations, experiences and opinions of the UK pet insurance customer. Pet insurance is designed to cover medical expenses if the insured pet becomes ill or is injured in an accident. Most products cater for cats and [...]

Travel Insurance 2019
Travel Insurance 2019

This report will examine the motivations, experiences and opinions of the UK travel insurance customer. It focuses primarily on annual multi-trip insurance, defined as multi-trip (annual) travel insurance which covers for multiple trips (e.g. [...]

Mobile Phone Insurance 2019
Mobile Phone Insurance 2019

This report examines the motivations, experiences and opinions of the UK mobile phone insurance customer. It will identify and analyse consumer attitudes towards mobile phone insurance, look at the claims experience of policyholders, and inves [...]

Motor Breakdown 2019
Motor Breakdown 2019

This report examines the motivations, experiences and opinions of the UK motor breakdown cover holder. It identifies and analyses consumer attitudes towards breakdown insurance, looks at the claims experience of drivers, and investigates why t [...]

Home Insurance 2019
Home Insurance 2019

This report examines the motivations, experiences and opinions of the UK home insurance customer. It identifies and analyses consumer attitudes towards home insurance, looks at the claims experience of policyholders, and investigates why they [...]

Motor Insurance Consumer Research Report 2019
Motor Insurance Consumer Research Report 2019

This report examines the motivations, experiences and opinions of the UK motor insurance customer. It  identifies and analyses consumer attitudes towards motor insurance, looks at the claims experience of drivers, and investigates why they cho [...]

Banking Reputation 2019
Banking Reputation 2019

This report provides key reputational and trust metrics regarding the banking industry and the banks used by individuals. This report enables providers to gauge the success of their own and others’ engagement strategies, and the extent to whic [...]

First Time Buyer Mortgages Consumer Research Report 2019
First Time Buyer Mortgages Consumer Research Report 2019

This report aims to give clients a crucial insight as to the current mindset of the typical first-time buyer (FTB), their approach to their first property purchase, and where this is directly impacting their wider spending potential.

Improving the Mortgage Customer Journey Consumer Research Report 2019
Improving the Mortgage Customer Journey Consumer Research Report 2019

This Improving the Mortgage Customer Journey 2019 report traces the ‘customer journey’ of consumers when taking out a mortgage. It considers the process from the initial search to the release of funds and beyond, providing a detailed narrative [...]

Existing Mortgage Holder Mortgages Consumer Research Report 2019
Existing Mortgage Holder Mortgages Consumer Research Report 2019

This report aims to give clients a crucial insight into the current mindset of individuals who currently own a mortgage, some of whom may be planning to take out a new mortgage product over the coming three years. A key aspect of this report i [...]