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IRN Research Reports
This report examines the motivations, experiences and opinions of the UK motor breakdown cover holder. It identifies and analyses consumer attitudes towards breakdown insurance, looks at the claims experience of drivers, and investigates why t [...]
This report examines the motivations, experiences and opinions of the UK home insurance customer. It identifies and analyses consumer attitudes towards home insurance, looks at the claims experience of policyholders, and investigates why they [...]
This report examines the motivations, experiences and opinions of the UK motor insurance customer. It identifies and analyses consumer attitudes towards motor insurance, looks at the claims experience of drivers, and investigates why they cho [...]
This report provides key reputational and trust metrics regarding the banking industry and the banks used by individuals. This report enables providers to gauge the success of their own and others’ engagement strategies, and the extent to whic [...]
The First Time Buyers Market Trends Report 2019 is the second edition of IRN’s First-Time Buyer Market Trends Report. This report updates and extends information contained in the first edition, published in July 2018. Like the first edition, t [...]
This report looks at the domestic home/property insurance market, where home insurance is defined as insurance which covers individuals against the cost of repairing or rebuilding their home or replacing its contents. This report considers the [...]
The Home Owners Mortgage Market Trends Report 2019 updates the 2018 report and provides an overview of the UK market for mortgage taken out by existing home owners. In addition to the market size and trends, this report looks at the structure [...]
This report looks at the motor insurance market, where motor insurance is defined as insurance which covers individuals against the cost of repairing or replacing a vehicle and costs that arise due to injuries caused to other people and damage [...]
This report aims to give clients a crucial insight as to the current mindset of the typical first-time buyer (FTB), their approach to their first property purchase, and where this is directly impacting their wider spending potential.
This Improving the Mortgage Customer Journey 2019 report traces the ‘customer journey’ of consumers when taking out a mortgage. It considers the process from the initial search to the release of funds and beyond, providing a detailed narrative [...]
This report aims to give clients a crucial insight into the current mindset of individuals who currently own a mortgage, some of whom may be planning to take out a new mortgage product over the coming three years. A key aspect of this report i [...]