Delight your customers by delivering what they want
DELIGHT YOUR CUSTOMERS BY DELIVERING WHAT THEY WANT. GET THE FEEDBACK YOU NEED TO KNOW YOUR CUSTOMERS
IRN´s Know Your Customer Service offers a cost-effective, reliable and regular method of obtaining feedback on your services, and can identify new revenue streams from existing clients. IRN´s new service will ........ Create the survey that´s right for you - Use or edit one of our pre-written survey questions to build your own survey, quickly and cost effectively. Click here for an example.
Easily find you the insights you need. We have ready-made survey questions for almost every business need. We offer different question formats and the ability to make specific questions required. Use skip-logic to get more relevant answers.
Give you useful, easy–to–read survey results, fast. Find out what interests your customers, find out what they really want, and get the intelligence you need to run your business smarter and more successfully. With a customer satisfaction survey you can: · Run your business more strategically; create stronger relationships with your customers; become more relevant to your customers by enhancing normal customer interactions; spot potential problems early and solve them. Regularly conducting customer satisfaction surveys helps reveal a pattern of customer behaviour and attitudes that can reliably help you identify trends and quickly solve issues customers may have.
IRN’s Know Your Customer Service comes in four service package options:
Know Your Customer – Service Options
Client Mail Out Online Survey* (suitable for surveys of 1,000 or more) - Emails/links to online survey sent by you
Group of pre-set questions self-completed by your client online – link to URL supplied by you via an email or link from your web site - Send the survey to as many clients as you like and various service areas for one up-front price. Optional branding of survey under your name or brand. 4 survey reports a year with full results and analysis - Benchmarking of results against earlier results - £3,000/€3,560.
IRN Mail Out Online Survey* (suitable for surveys of 1,000 or more) Emails/links to online survey sent by IRN Research
All features as above plus Follow-up emails/calls to increase responses - From £4,000/€4,750
Telephone survey* (suitable for surveys of small client groups, e.g. 100 to 999)
Group of pre-set questions answered by your client on the phone with one of our experienced interviewers. Follow up calls to reach target survey samples. 4 survey reports a year with full results and analysis. Benchmarking of results against earlier results From £3,000/€3,560 (for 100 interviews)
Bespoke client surveys - Quantitative and/or qualitative surveys customised to your specific requirements – ad-hoc or regular telephone, face-to-face, online survey options. Questions and survey output designed in consultation with you. Range of reporting options available. Prices on request.
* - all these survey options or also available as one-off surveys (with the option of subsequent updates) with prices from £2,500.
IRN Research (trading name of IRN Consultants Ltd) is a full-service market research agency offering a range of primary research and desk research services.
For further details of any of our services please visit our web site or email info@irn-research.com . IRN Consultants Ltd Main Office Concorde House Trinity Park Solihull Birmingham, B37 7UQ (Tel: +44 (0)121 635 5210 2 Fax: +44 (0) 121 635 5211 www http://www.irn-research.com
IRN Consultants Ltd, registered in England and Wales Company – No. 06641213 IRN Consultants Ltd is a Market Research Society Company Partner.
All MRS Company Partners and their employees agree to adhere to the MRS Code of Conduct and MRS Company Partner Quality Commitment whilst undertaking research