Help us to give you the best service
We are committed to provide the best quality advice and service for our clients. Your feedback will assist us continue to improve on the services we provide. We would appreciate a few minutes of your time to complete this survey, which is being managed by an independent market research consultancy, IRN Research, to ensure anonimity. As a thank you for your response £10 will be donated to charity.
1.
Title
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Mr
Mrs
Miss
Dr
Other
Other please state
2.
First Name
3.
Surname
4.
How old are you?
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Under 18
18-25
26-34
35-44
45-54
55-64
65-74
75 or more
5.
Email address
6.
Please tick the appropriate boxes below regarding your use of and future use of our services
I have used your law firm for this service
I have not used this service but would definitely use your law firm in the future
I have not used this service but might use your law firm in the future
I have not used this service and will never use it in the future
Currently using another law firm for this service
Conveyancing
Employment Law
Family Law
Wills/probate
Financial legal advice
7.
Rate the features below on a scale of 1 to 5 where 1 is Very Poor and 5 is Excellent
1 Very poor
2. poor
3. Average
4.Good
5. Excellent
Helpfulness of your first point of contact with our law firm
Understanding of your specific requirements
General communications with you
Helpfulness and friendliness of staff in general
Quality of advice offered
Value for money
Overall performance of service provided
8.
Overall, was the service you received from the company?
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Better than expected
About the same as expected
Worse than expected
9.
How satisfied are you (on a scale of 1 to 5) that
1 Completely dissatisfied
2. Not satisfied
3. Neither satisfied or dissatisfied
4.Satisfied
5. Very satisfied
We explained fees/charges clearly
Responded quickly to any inquiries made
We communicated effectively with you
Handled your requirements efficiently without mistakes
We provided good advice
Your main contact with us acted professionally
Your main contact with us was helpful
10.
If asked, would you recommend us to others?
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Yes
No
11.
Would you like to add any additional comments on the service offered